Privacy Policy

Navigation

HOW DO WE COLLECT DATA

  • Personal Data collected during the booking process, may include:

    At the time of an enquiry
    Booking name – our suppliers require this to hold a provisional booking
    Nationality – to advise guests if there are any visa requirements for the destinations they plan to visit
    Ages of children – to ensure our consultants suggest age appropriate accommodation and activities and quote reduced rates where child discounts are applicable.
    Budget, interests and any other personal information that travellers choose to share with their agent to guide us in making recommendations for their holiday.

    At the time of confirmation
    There are inherent risks associated with tours. As the first point of contact on the ground it is recommended that we have all guests’ personal details on hand in the event of an emergency. This information is also required by a number of our service providers on confirmation of a booking for operational and legal reasons. By choosing not to share this information with us, our response time in the event of an emergency may be compromised. The following information is requested to manage emergency situations that may arise during travel.

    Full name
    Passport details (nationality and number)
    Medical Insurance Details (insurance company, policy number, emergency contact number)
    Emergency contact details (next of kin)
    Pre-existing medical conditions and or allergies

    Further information may be required to ensure guests comfort and convenience during travel, including special dietary requirements, birthday, weight etc.

WHAT DATA DO WE COLLECT & WHY

Deposit and completed reservation forms should arrive at least 70 days in advance. The deposit is (the amount specified for each tour in US Dollars or Euros) per person and can only be paid by cash or wire transfer.

WHO DO WE SHARE THIS DATA WITH

Sunseekers Tours mainly use the information that is provided to us only for the reason it was gathered. That is to plan and book travel arrangements on behalf of our clients and to respond to an emergency situation that may arise during travel. We also share data to third parties only when necessary and needed to plan travel arrangements in the event that the third party is the one working out the programme on our behalf. On confirmation of a booking, this data will be passed on to the relevant sub-contractors as necessary (accommodation, transfer & activity providers on the ground) to ensure that our clients comfort and safety is assured during travel, and all arrangements are held. In the event of an emergency, this data may be passed on to emergency response personnel, police, government officials etc. as required and deemed necessary by senior management.

HOW LONG DO WE KEEP DATA

Customer Information Forms are kept for a period of 12 months after travel. More general information relating to the booking process may be kept on file for up to 2 years after travel.

WHO TO CONTACT

Please contact our Data Protection Officer at kwame@sunseekerstours.com if you have any questions or concerns relating to our data protection.

Health and Fitness Requirements

The Company is unable to accommodate participants with physical or mental disability who require special attention. Some of our tours involve frequent and strenuous walking and stair climbing. A high level of fitness is required of all clients for those types of tours. A client who is deemed to be unreasonably impeding the progress of the tour due to physical disability will be removed from the tour at the client’s expense. Clients may elect not to participate in certain activities during the tour if they believe it may be uncomfortable.

Insurance

The Company strongly recommends that all travellers purchase trip cancellation and interruption, hospital and medical, and baggage insurance to protect their travel plans.

Baggage

During the tour each client is limited to two pieces of checked luggage, which must weigh no more than 23kg (50 lbs) each. One carry-on weighing no more than 5kg is allowed. This allowed weight may vary from airline to airline. Please cross check with your own air carrier for their policy on baggage allowed.

Responsible Behavior

The client agrees to abide by the authority of the tour leader or our local agents. Conduct or behaviour causing danger, distress or annoyance to the group will be tolerated. Any expenses incurred as a result of the client’s removal will be the client’s responsibility.

Complaints and Claims against the Company

Any complaint must be brought to the attention of the tour leader or local guide immediately while on the tour. Any claim against the Company must be filed in writing and be received by the Company within 30 days upon completion of the tour. Reservation with the Company confirms that the client has read, understood and agreed to each and all of the above terms and conditions...